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How apik jitu Handles Your Account Data

When you open an account and move money through DANA, OVO, or GoPay, you share information with us — and we take that seriously.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access and deleteCookie and device data clarityIndonesia-local data handling
apik jitu How apik jitu Handles Your Account Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you want to review, correct, or remove the personal data we hold, our support team can walk you through the process. Requests are handled through the channels below — include your registered account email and the wallet type you use (DANA, OVO, or GoPay) so we can locate your records quickly.

Live Chat Open the chat widget from any page on apik jitu. Our support team is available around the clock to receive your data request and confirm receipt in writing.
Email Support Send your privacy request to our support address. Include your account username and the wallet you use — DANA, OVO, or GoPay — so we can match your record.
Account Help Centre Log in and head to the Help section of your account. From there you can submit a data access or deletion request directly, tied to your verified account identity.
HOW WE PROTECT YOUR DATA

Security, Cookies, Retention and Your Rights

We use encrypted connections across the entire site so that data moving between your device and our servers — including wallet references for DANA, OVO, and GoPay deposits — cannot be read in transit. Account passwords are hashed, never stored as plain text, and OTP verification is required when you access your account from a new device or browser.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which sections you visit most. You can clear these from your browser settings at any time without affecting your account balance.

Account Security

OTP codes sent to your registered mobile number are required for new-device logins. If your number changes, update it through account settings before your next DANA, OVO, or GoPay transaction.

Data Retention

Transaction records and account details are kept for the period required by applicable rules in regions where access is permitted under local law. After that window closes, data is deleted from active storage.

Your Rights

You can request a copy of your data, ask us to correct inaccurate records, or ask for deletion of your account. We aim to respond to all formal requests within a reasonable timeframe through our live chat or email channel.

Common Questions About Your Privacy on apik jitu

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach us through live chat and we will give you a direct answer tied to your account.

We collect your name, email, registered mobile number, and the wallet type you link — DANA, OVO, or GoPay. Device type and IP address are also logged for account security during each session.

We store the payment reference number and transaction amount to build your account history. We do not store your wallet PIN or full payment credentials — those remain inside your e-wallet app.

Yes. Send a request through live chat or email with your account username and registered wallet type. We will locate your records and deliver a copy through a secure channel within a reasonable timeframe.

Log in and use the Help section of your account to submit a deletion request, or contact us via live chat. Once verified, your account and stored personal data will be removed from active systems.

We do not sell your data. We may share limited account information with payment processors like DANA, OVO, and GoPay solely to complete your transactions. No data is passed to advertisers.

Transaction and account records are retained for the period required by applicable rules where the platform operates under local law. After that window, data is deleted from active storage automatically.